Privacy Policy

Privacy Policy

Effective Date: 01-03-25

  1. Introduction Welcome to the Human Neuro Referral App (“App”), a digital platform designed for medical professionals to submit patient referrals for specific sleep apnea and neurological procedures. This Privacy Policy explains how we collect, use, share, and protect personal information within the App, in compliance with the Protection of Personal Information Act (POPIA) and other relevant laws of South Africa.

By using the App, you agree to the collection and processing of your information in accordance with this Privacy Policy. If you do not agree, please refrain from using the App.

  1. Who We Are This App is operated by Human Neuro, a sleep apnea diagnostics and neurological services company based in Bloemfontein, South Africa. If you have any questions regarding this Privacy Policy, you can contact us at:

  • Company Name: Human Neuro

  • Address: Bloemfontein

  • Email: info@humanneuro.co.za

  • Phone: +27766517989

  1. Information We Collect The App collects the following types of information:

  2. a) Personal Information (as defined under POPIA):

  • Medical professionals’ information: Full name, email address, contact number, medical practice details.

  • Patient information: Full name, surname, date of birth, gender, contact details (if provided), medication, diagnosis.

  • Referral details: Selected procedures for referral, including but not limited to:

    • Sleep Study

    • CPAP and Mask Assistance

    • Long-Term EEG

    • Other specialized neurological and sleep apnea services

  • Medical records: Any uploaded documents, images, or a patient form sticker (optional).

  1. b) Usage Data:

  • Log data, including IP address, device type, operating system, and usage patterns.

  • Interaction with the App’s features and access logs.

  1. How We Use Information We use the collected information to:

  • Process and submit patient referrals to Human Neuro for sleep apnea and neurological assessments.

  • Facilitate communication between healthcare providers and Human Neuro.

  • Maintain historical records of referred patients for tracking and future reference.

  • Improve the App’s functionality and security.

  • Comply with legal and regulatory obligations.

  1. Legal Basis for Processing We process personal information based on:

  • Consent: Medical professionals provide consent on behalf of their patients for data submission.

  • Legal obligation: Compliance with medical regulations and data protection laws.

  • Legitimate interest: Ensuring efficient patient referrals and facilitating medical processes.

  1. Data Sharing and Disclosure We do not sell or rent personal information. However, we may share information:

  • With Human Neuro for processing and scheduling patient procedures.

  • With authorized healthcare professionals involved in the patient’s care.

  • With regulatory bodies or authorities if required by law or court order.

  • With service providers assisting in App functionality, security, or hosting, subject to strict confidentiality agreements.

  1. Data Security We implement industry-standard security measures to protect personal information from unauthorized access, loss, or misuse. This includes:

  • Encryption of data in transit and at rest.

  • Restricted access to authorized personnel only.

  • Regular security audits and compliance checks.

  1. Data Retention

  • Patient data is retained only for as long as necessary for referral and medical record-keeping purposes.

  • Medical professionals’ data is retained while their account is active.

  • Upon request or after a retention period expires, data is securely deleted unless required by law to be retained.

  1. Your Rights Under POPIA Users of the App have the following rights:

  • Access: Request a copy of personal data held.

  • Correction: Request updates or corrections to inaccurate data.

  • Erasure: Request deletion of personal information, where legally applicable.

  • Objection: Object to data processing in certain circumstances.

  • Data portability: Request transfer of data to another entity.

  • Lodge a complaint: File a complaint with the Information Regulator of South Africa if you believe your data rights are violated.

To exercise any of these rights, contact us at info@humanneuro.co.za.

  1. Cross-Border Data Transfers If data is transferred outside South Africa, we ensure appropriate safeguards in compliance with POPIA and applicable laws.

  2. Children’s Privacy The App is intended for medical professionals. No patient under 18 years should use the App directly. Any information about minors must be submitted by an authorized healthcare provider with legal authority.

  3. Changes to This Privacy Policy We may update this Privacy Policy periodically. Changes will be communicated via the App or our website. Your continued use of the App signifies acceptance of any revised terms.

  4. Contact Us For questions or requests regarding this Privacy Policy, contact:

  • Email: info@humanneuro.co.za

  • Phone: +27766517989

By using the App, you acknowledge that you have read and understood this Privacy Policy.

IntraOperative Monitoring

Intraoperative monitoring monitors the nervous system during surgery to detect any abnormalities or potential nerve damage. It helps ensure better patient safety and outcome by allowing immediate adjustment to prevent neurological issues during surgery

Sleep Screening

Sleep screenings monitor key factors like desaturation (drops in blood oxygen levels), oxygen levels, body movement, and pulse during sleep. These indicators help identify sleep disorders such as sleep apnea, where oxygen levels drop due to breathing interruptions, or conditions related to abnormal movement or heart rate. While it’s not a full diagnosis, the screening provides valuable data that can guide further testing and treatment.

Multiple Sleep Latency Test

The Multiple Sleep Latency Test (MSLT) measures how quickly a person falls asleep during the day. It is primarily used to diagnose sleep disorders like narcolepsy and excessive daytime sleepiness. The test involves several scheduled naps throughout the day to assess the onset of sleep and the presence of abnormal sleep patterns, helping doctors understand the severity and nature of the condition.

Remote CPAP & APAP Monitoring

CPAP  and APAP  monitoring involve tracking the effectiveness of these devices in treating sleep apnea. By adjusting pressure levels based on real-time data, these devices help ensure sufficient airflow, improving sleep quality and managing sleep apnea symptoms. Monitoring ensures that the settings remain optimal for each patient’s needs over time.

CPAP, APAP & BiPAP - Titration

CPAP titration is a process where the optimal pressure of a CPAP machine is determined while a patient sleeps. Helps diagnosing and treat sleep apnea by ensuring the patients airway remains open throughout the night, improving breathing patterns and sleep quality.

Sleep Studies

Sleep studies monitor your body’s activity during sleep, including breathing, heart rate, and brain activity. It helps diagnosing conditions like sleep apnea, insomnia, restless leg syndrome, and other sleep-related disorders, providing insights for effective treatment.

EEG

EEG (Electroencephalogram) records the brain’s electrical activity, helping doctors identify abnormal patterns linked to conditions like epilepsy, sleep disorders, and various brain abnormalities.

Types

  • Sleep deprivation EEG
  • Routine EEG
  • Long term EEG